Wendy Lynch and Clydette de GrootJun 3, 20203 minAuthentic Listening is More Important Than EverThe experience of being heard is profound. It’s also rare. In business, it’s estimated we interrupt each other every two or three minute...
Wendy Lynch and Clydette de GrootDec 19, 20182 minA Gift for Any SeasonWondering what to give your favorite co-workers or clients this year? How about a meaningful conversation? It’s a busy few weeks leading...
Wendy Lynch and Clydette de GrootDec 11, 20183 minYour client just made an unexpected request. Now what?You get an unexpected request from your client, something out-of-the-blue. Besides being surprised, you wonder if it makes sense or can e...
Wendy Lynch and Clydette de GrootOct 3, 20183 min“I don’t have time to listen.” (What really happens when we let people talk.)Time is a precious commodity. Over 50% of workers report more stress from lack of time than lack of money. And, when we feel behind, it’...
Wendy Lynch and Clydette de GrootJul 9, 20182 minThe Power of an Authentic ParaphraseAuthentic paraphrases give power to important conversations. One study found that of nine non-verbal actions (such as eye contact, noddin...
Wendy Lynch and Clydette de GrootJun 24, 20182 minThe first response probably isn’t what matters. The rule of three.In business, time has become our most precious resource. We’re in a hurry. We focus our meetings on getting to the point or reaching a de...
Wendy Lynch and Clydette de GrootJun 11, 20182 minThe expert trap. Our advice – don’t give advice!Everyone loves to share what they know—especially about their favorite topics or things they’re good at. I know I do. Ask me about the ...
Wendy Lynch and Clydette de GrootMar 29, 20182 minGuess what?How often do we guess what our clients (coworkers, bosses) want? Not long ago, I was in a meeting where the leader asked his team to prov...
Wendy Lynch and Clydette de GrootJan 6, 20182 minFrom uncertain to clear with this one simple questionRemember as a kid when you first heard pig-Latin? You knew the other kids understood each other, but until you figured out the rules, yo...
Wendy Lynch and Clydette de GrootDec 1, 20172 minThree important reasons to shut up and listen.When brainstorming titles for our book, we semi-jokingly considered calling it Shut up! (Or a version of that with expletives). While it...
Wendy Lynch and Clydette de GrootOct 30, 20172 minShow it before you throw it. (A good idea for playing catch and posing questions.)One of the tools in Get to What Matters is the frame. It’s a way to prepare the other person’s brain to respond to your question thought...
Wendy Lynch and Clydette de GrootOct 11, 20172 minConversation, interrupted“I don’t have time to listen. My clients need action, and answers.” We can all relate to this statement a consultant said to me recently....
Wendy Lynch and Clydette de GrootOct 1, 20172 minWhy, not.Word choices matter, even simple ones. I was reminded of this recently as I listened to a discussion among colleagues. It was after a le...
Wendy LynchSep 11, 20172 minWhat Matters, MattersAt a certain point in one's career, it's natural to reflect on what has been accomplished and what, if anything, remains unfinished. Is t...
