Wendy Lynch and Clydette de Groot
Want someone’s input? How you ask makes a huge difference.
Questions have power. Questions can also empower. How you ask can determine the length, thoughtfulness, and tone of the response you get....
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Wendy Lynch and Clydette de Groot
- Jun 3, 2020
- 3 min
Authentic Listening is More Important Than Ever
The experience of being heard is profound. It’s also rare. In business, it’s estimated we interrupt each other every two or three...
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Wendy Lynch and Clydette de Groot
- Dec 19, 2018
- 2 min
A Gift for Any Season
Wondering what to give your favorite co-workers or clients this year? How about a meaningful conversation? It’s a busy few weeks leading...
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Wendy Lynch and Clydette de Groot
- Dec 11, 2018
- 3 min
Your client just made an unexpected request. Now what?
You get an unexpected request from your client, something out-of-the-blue. Besides being surprised, you wonder if it makes sense or can...
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Wendy Lynch and Clydette de Groot
- Oct 3, 2018
- 3 min
“I don’t have time to listen.” (What really happens when we let people talk.)
Time is a precious commodity. Over 50% of workers report more stress from lack of time than lack of money. And, when we feel behind,...
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Wendy Lynch and Clydette de Groot
- Jul 9, 2018
- 2 min
The Power of an Authentic Paraphrase
Authentic paraphrases give power to important conversations. One study found that of nine non-verbal actions (such as eye contact,...
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Wendy Lynch and Clydette de Groot
- Jun 24, 2018
- 2 min
The first response probably isn’t what matters. The rule of three.
In business, time has become our most precious resource. We’re in a hurry. We focus our meetings on getting to the point or reaching a...
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Wendy Lynch and Clydette de Groot
- Jun 11, 2018
- 2 min
The expert trap. Our advice – don’t give advice!
Everyone loves to share what they know—especially about their favorite topics or things they’re good at. I know I do. Ask me about the...
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Wendy Lynch and Clydette de Groot
- Mar 29, 2018
- 2 min
Guess what?
How often do we guess what our clients (coworkers, bosses) want? Not long ago, I was in a meeting where the leader asked his team to...
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Wendy Lynch and Clydette de Groot
- Jan 6, 2018
- 2 min
From uncertain to clear with this one simple question
Remember as a kid when you first heard pig-Latin? You knew the other kids understood each other, but until you figured out the rules,...
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Wendy Lynch and Clydette de Groot
- Dec 1, 2017
- 2 min
Three important reasons to shut up and listen.
When brainstorming titles for our book, we semi-jokingly considered calling it Shut up! (Or a version of that with expletives). While it...
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Wendy Lynch and Clydette de Groot
- Oct 30, 2017
- 2 min
Show it before you throw it. (A good idea for playing catch and posing questions.)
One of the tools in Get to What Matters is the frame. It’s a way to prepare the other person’s brain to respond to your question...
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Wendy Lynch and Clydette de Groot
- Oct 11, 2017
- 2 min
Conversation, interrupted
“I don’t have time to listen. My clients need action, and answers.” We can all relate to this statement a consultant said to me recently....
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Wendy Lynch and Clydette de Groot
- Oct 1, 2017
- 2 min
Why, not.
Word choices matter, even simple ones. I was reminded of this recently as I listened to a discussion among colleagues. It was after a...
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Wendy Lynch
- Sep 11, 2017
- 2 min
What Matters, Matters
At a certain point in one's career, it's natural to reflect on what has been accomplished and what, if anything, remains unfinished. Is...
33 views0 comments
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